The 4 steps to customer journey mapping. The path to loyalty.
Step 1: Identify where your goals align with your customers
Step 2: Identify communication touch points.
Step 3: Categorize touch points as good or bad.
Step 4: Go on the customer Journey
Deliver & Delight.
After you have delivered your core product or service and delighted your customer it is important that you have a plan in place to get a referral or review.
Integrate your systems to reduce redundant data entering and allow your data to flow through to where you need it… when you need it.
After you have built your engine it is important to OPTIMIZE.