It has been said that the biggest source of untapped revenue is in your business is from your current clients who would recommend you but haven’t.
After you have delivered your core product or service and delighted your customer it is important that you you have a plan in place to get a referral or review.
Sometimes someone is unhappy with your organization for whatever reason. When that happens and that interaction becomes public you must have policies and procedures in place to be able to respond.
What is reputation and review management?