Customer Journey Mapping Presentation.
The Path to loyalty.
It would be great if people saw your product or service, bought it, used it, and repeated but in reality the journey does not normally take that straight of a path. There are many moments where you need (or at least should) should be convincing clients to pick your brand.
Staying on top of all these moments might seem overwhelming but once you map it out your team will gain a greater understanding of how your prospects and clients are interacting with you.
Here are 4 steps you can do to map out the journey:
Step 1: Identify where your goals align with your customers
Step 2: Identify communication touch points
Step 3: Categorize touch points as good or bad.
Step 4: Go on the customer Journey